Kenya Power & Light Company (KPLC) study of IT & Business process and design development of Data, Customer Services and call Center

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Kenya Power & Light Company (KPLC)

 

Year of Engagement: 2010
Name of Project: Kenya Power & Light Company (KPLC) study of IT & Business process and design development of Data, Customer Services and call Center
Any Other Pertinent information:

Review and Analysis of ICT and Customer Services, Management & Operations, Organization and Infrastructure and design/Development of new ICT, ERP Call center and CIS system. Final report submitted and approved/appreciated by Client.
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